Shipping & Returns
Shipping. Our customer-friendly shipping schedule is calculated on the ACTUAL WEIGHT of your shipment and the TYPE OF SHIPPING SERVICE that you specify (ground, air or overnight). Shipping and handling charges will be applied to all orders placed with us.
We ship within 2-3 business days of when you place your order. We ship via our official carriers: UPS and FedEx, via ground, 2nd day and overnight. Shipping rates are published at the time of ordering, for the customer to choose the preferred method. Customers are able to specify the carrier of their choice wherever both carriers are available. In particular cases, landcruiserheaven.com reserves the right to determine the preferred carrier for a given destination.
PO BOX: We DO NOT deliver to PO BOX.
We ship to; U.S.A,, Canada, Alaska, Hawaii, Puerto Rico, USVI, Latin-America and the Caribbean. (Delivery time can take more than 2 business days for Alaska and Hawaii. Delivery time can take more than 2 weeks for Latin-America and the Caribbean) A UPS or FedEx tracking number will be sent at the time the order is confirmed. Online purchases are not available for pick up at any store.
CUSTOMERS ARE RESPONSIBLE FOR FILLING DAMAGE CLAIMS WITH THE SHIPPING CARRIER.
Land Cruiser Heaven ships items that are too large for UPS or Fed Ex by contracting the delivery with a freight carrying company. Land Cruiser Heaven usually makes all the shipping arrangements with the freight companies. We will get a freight quote on a shipment and we require a customer to approve the freight cost prior to LCH shipping the order. If the order contains USED Parts LCH requires approval of digital photos prior to shipping. The freight charges will be added to the order and charged prior to the order being shipped. Land Cruiser Heaven charges $25.00 to process the paperwork for a truck freight shipment. Allow at least 10 to 14 days for truck freight deliveries. If you receive a truck shipment that appears damaged or missing items, inspect the freight immediately and note the damage on the waybill and have the driver sign it before he leaves. Then call the freight company and report the claim immediately. Failure to report the damage upon delivery will limit your ability to recover the cost of the damage from the freight company. Land Cruiser Heaven does not pay for freight damage. Retain the copies of the invoice and the waybill.
All products are free on board (FOB) meaning that the customer assumes ownership as soon as the item is picked up by the courier.
Return Policy. You can return new, unopened and unworn items within 15 days of delivery for refund. Refunds will be given on parts only and excludes labor or installation charges, shipping, or any other charges.
If you are returning merchandise, a 20% restock fee will apply and store credit will be issued for the balance.
No return shipments will be accepted without a RETURN AUTHORIZATION NUMBER (RA #). To obtain this number you must have a copy of your invoice. With this in hand, contact Land Cruiser Heaven, LLC. at (786) 518-0838..
Special Order items or built to order items are not returnable. Items included but not limited to are Full replacement FJ40 tubs, ¾ FJ40 welded tubs, Leather kits.
No Returns on used or installed parts.
No Returns on clearance parts.
All returns must be shipped freight prepaid NO C.O.D.’s
All returns must be carefully boxed. You are responsible for all damages. We suggest you insure your return for the value of the parts in case it is lost or damaged by the carrier.
*Items must be returned in new or unused condition and contain all original materials included with the shipment (item, original packaging, label-tag, warranty and copy of invoice).
All returned items will be inspected and awarded a partial refund if opened or used .If the return is a result of our error, we will refund the full cost of the merchandise.
*You can expect to receive your refund within four weeks of shipping of your package back to us, in many cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days).
We will notify you via email with the details of your refund, and issue your refund in the form of payment used to make your purchase. All items purchased through our website shall be returned exclusively to us at landcruiserheaven.com.
All duties and taxes will be charged upon delivery in International shipments or when apply.
Damaged Merchandise and Shortages
Damaged merchandise or shortages must be reported to Land Cruiser Heaven immediately upon arrival of shipment. All orders shipped from Land Cruiser Heaven are fully insured. When a order leaves our shipping dock the responsibility is covered by the carrier. If damage occurs during shipment it is the customer’s responsibility to handle the damage merchandise in the following manner. UPS & FED EX Shipments: If there is visible damage to box or package be sure to note on the UPS delivery persons ledger when you sign for delivery. Check the contents, if there is damaged or missing parts contact Land Cruiser Heaven immediately. Delay in reporting damage or missing parts can limit your ability to recover these parts. Be sure to retain all shipping containers and all packing material for the shipper’s inspection. Truck Shipments: If you receive a truck shipment with a damage or shortage have truck driver note damage and sign truck delivery bill at the time of delivery. Call carrier to report claim immediately. Retain all copies of bill of lading and invoice. Be sure to retain all shipping containers and all packing material for the shipper’s inspection and contact Land Cruiser Heaven as soon as possible.
Land Cruiser Heaven, LLC 219 Frederick St Hagerstown MD 21740.
No return into any authorized landcruiserheaven.com stores will be accepted. If you have any additional question about our shipping and return policy we will gladly answer it by phone or email; Phone: 240-347-3827 / E-mail: email@example.com